Terms & Conditions
These Terms & Conditions apply to your use of our website and to purchases made through it.
Please read them carefully before placing an order.
By using the website or placing an order, you agree to be bound by these Terms & Conditions.
Nothing in these terms affects your statutory rights as a consumer.
1. About These Terms
These Terms & Conditions govern the sale of products through our website.
We may update these terms from time to time. The version in force at the time you place your order will normally apply to your purchase.
2. Using Our Website
You may use our website for lawful purposes only.
You must not:
Misuse the website
Attempt to gain unauthorised access to the website or its systems
Introduce viruses, malicious software or harmful code
Use the website for fraudulent or unlawful purposes
Copy or reproduce website content without permission where that content is protected by intellectual property rights
We reserve the right to restrict or suspend access where the website is being misused.
3. Product Information
We aim to ensure that product descriptions, images, prices and other information shown on the website are accurate.
However, colours and packaging may appear slightly different depending on screen settings, photography, packaging updates or manufacturing changes.
Product images are for illustration purposes and may not always represent exact colour, size or appearance.
Please read the product description and usage information carefully before purchasing.
4. Skincare and Cosmetic Products
Our skincare and cosmetic products are intended for external use unless clearly stated otherwise.
Customers are responsible for reviewing product ingredients and suitability before use.
Where appropriate, we recommend carrying out a patch test before using a new skincare or cosmetic product.
Stop using a product if you experience an unexpected or adverse reaction and seek appropriate professional advice where necessary.
Information provided on the website is not intended to replace medical advice.
We do not guarantee that every product will produce the same result for every person, as individual skin types, conditions and responses can vary.
5. Placing an Order
By placing an order, you confirm that:
The information you provide is accurate
You are legally capable of entering into a contract
You are authorised to use the payment method provided
You agree to pay the total amount shown at checkout
Submitting an order does not necessarily mean that the order has been accepted.
6. Order Acceptance
After placing an order, you may receive an email confirming that we have received it.
A contract is formed when we accept your order, normally when the order is confirmed for processing or dispatch.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
A product is unavailable
There is an obvious pricing or website error
Payment cannot be authorised
We suspect fraud or misuse
Delivery cannot reasonably be completed
The order breaches these Terms & Conditions
Where payment has already been taken for an order that we cannot fulfil, an appropriate refund will be issued.
7. Prices
All prices are shown in the currency displayed on the website.
Prices may change from time to time, but changes will not normally affect orders that have already been accepted.
Delivery charges and any other applicable costs will be shown before you complete your purchase.
If a product has been listed at an obviously incorrect price because of a genuine error, we reserve the right to cancel the order and issue a refund where appropriate.
8. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers.
We are not responsible for delays caused by a payment provider, bank or card issuer.
9. Delivery
Delivery information, estimated delivery times and charges are explained on our Delivery Information page.
Where no different delivery period has been agreed, UK consumer rules generally require goods to be delivered within 30 days.
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays caused by incorrect address information supplied by the customer.
10. Right to Cancel
If you are a consumer purchasing online, you will normally have the right to cancel your order within 14 days after receiving the goods, subject to applicable legal exceptions.
To exercise your cancellation right, you must inform us clearly that you wish to cancel.
After notifying us, you normally have a further 14 days to return the goods.
Further details are available in our Returns Policy.
11. Hygiene and Sealed Products
Certain products may be excluded from the standard change-of-mind cancellation right where they have been supplied sealed for health protection or hygiene reasons and the seal has been broken after delivery, where the law permits this exception.
This may apply to some cosmetic, skincare or personal-care products.
This does not affect your rights where a product is faulty, damaged, not as described or otherwise does not meet your statutory rights.
12. Faulty, Damaged or Incorrect Products
Goods supplied to consumers must meet applicable legal standards, including being of satisfactory quality, fit for purpose and as described.
If you believe a product is faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order details.
We may ask for photographs or other reasonable information to help us investigate.
Your legal rights regarding faulty goods are not limited by our Returns Policy.
13. Returns and Refunds
Returns and refunds are handled in accordance with our Returns Policy and applicable consumer law.
Where a refund is due, it will normally be made using the original payment method unless otherwise agreed.
Refund processing times may vary depending on the payment provider.
14. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional conditions.
Unless stated otherwise:
Promotional codes cannot be exchanged for cash
Only one promotional code may be used per order
Codes must be used before their expiry date
Promotions may be withdrawn or amended where reasonably necessary
Certain products may be excluded
We reserve the right to cancel or refuse promotions that are being used fraudulently or contrary to their stated terms.
15. Affiliate Links and Codes
Customers may occasionally reach our website through an affiliate link or promotional code.
Affiliate arrangements do not increase the price paid by the customer unless clearly stated.
Our affiliates are subject to separate Affiliate Programme Terms & Policy.
16. Accounts
You may be able to create an account on our website.
You are responsible for keeping your login details confidential and for activity carried out through your account.
Please contact us if you believe your account has been accessed without permission.
We may suspend or close an account where we reasonably believe it is being used fraudulently or unlawfully.
17. Reviews and Customer Content
If you submit a review, photograph, testimonial or other content to us, you confirm that the content is genuine and that you have the right to provide it.
You must not submit content that is unlawful, misleading, abusive, defamatory or that infringes another person's rights.
We may remove inappropriate or unlawful content.
We will not knowingly edit genuine customer reviews in a way that materially misrepresents the customer's opinion.
18. Intellectual Property
The website and its content, including logos, product images, graphics, text, designs and branding, may be protected by copyright, trade marks and other intellectual property rights.
You may not reproduce, distribute or commercially exploit protected content without permission.
19. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers or social media platforms.
We are not responsible for the content, availability or privacy practices of independent third-party websites.
20. Privacy and Cookies
Personal information is handled in accordance with our Privacy Policy.
Our website may also use cookies and similar technologies.
Where required, consent will be requested before non-essential cookies are placed or used. The ICO confirms that simply mentioning non-essential cookies in a privacy policy is not enough to establish valid consent.
21. Events Outside Our Reasonable Control
We will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.
These may include severe weather, transport disruption, industrial action, telecommunications failures, supply chain disruption, customs delays or other exceptional circumstances.
This does not remove any rights you have under applicable consumer law.
22. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
To the fullest extent permitted by law, we are not responsible for indirect or unforeseeable losses arising from use of the website or products.
These limitations do not affect your statutory consumer rights.
23. Governing Law
These Terms & Conditions are governed by the laws applicable to our business and your consumer rights.
If you are a UK consumer, you may have the right to bring proceedings in the courts relevant to the part of the United Kingdom in which you live.
24. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will take effect when published on the website and will apply to future use and purchases, subject to applicable law.
25. Contact Us
If you have any questions about these Terms & Conditions, an order or your rights as a customer, please contact us using the contact details provided on the website.